Last updated: 18 September 2026
These Terms & Conditions govern your use of https://licensify.shop and purchases made through Licensify.
By using the website or placing an order, you acknowledge that you have read and accepted these Terms & Conditions.
1. Business Information
Licensify
Address: WEIMARISCHE STR. 7, 10715 BERLIN, GERMANY
Email: support@licensify.shop
Website: https://licensify.shop
2. Our Products
Licensify sells digital software products, software licenses, product keys, activation information, installation information and related digital products.
The exact characteristics of each product are described on the relevant product page.
Customers should carefully review the product description, version, region, operating-system requirements, permitted users or devices, activation requirements and other specifications before ordering.
3. One-Time Payment and Subscription
Where a product is described as a “One-Time Payment” or “No Subscription”, this means that Licensify does not charge a recurring subscription fee for the product supplied with that order.
A one-time payment does not automatically include:
- Future major software versions
- Future upgrades
- Optional publisher services
- Separate cloud services
- Separate subscriptions offered by the software publisher
- Guaranteed indefinite technical support
Any additional service or subscription requirement will depend on the software, publisher and applicable product terms.
4. Independent Retailer
Licensify is an independent online retailer.
Unless explicitly stated otherwise on the relevant product page or another official Licensify communication, Licensify is not the software publisher and does not claim to be the publisher, manufacturer or developer of third-party software.
Third-party trademarks, product names and logos remain the property of their respective owners.
5. Software and License Terms
Purchasing a software license or product key does not transfer ownership of the underlying software or its intellectual property to the customer.
Your use of third-party software may be subject to the software publisher’s end-user license agreement, activation requirements and other applicable terms.
You are responsible for complying with those terms.
6. Product Information
We make reasonable efforts to ensure that product descriptions and specifications are accurate.
However, software publishers may change:
- System requirements
- Activation procedures
- Supported operating systems
- Online services
- Features
- Compatibility
- Support periods
Changes made by a third-party publisher may affect the functionality or availability of particular features.
7. Compatibility
Customers are responsible for checking compatibility before ordering.
This may include checking:
- Operating system
- Software version
- Region
- Hardware requirements
- Number of users
- Number of devices
- Activation requirements
- Other stated restrictions
Licensify cannot guarantee compatibility where the customer’s system does not meet the stated requirements.
8. Orders
An order placed through our website is subject to acceptance and successful payment.
We reserve the right to refuse, cancel or place an order on hold where reasonably necessary, including in circumstances involving:
- Suspected fraud
- Payment problems
- Security concerns
- Incorrect customer information
- Duplicate transactions
- Product availability
- Licensing or compliance concerns
If we cancel a paid order, any applicable refund will normally be made to the original payment method.
9. Pricing
Prices displayed on the website are the prices applicable at the time of purchase, subject to obvious technical or pricing errors.
Prices may change without prior notice, but changes will not normally affect orders that have already been accepted and paid for.
Where an obvious error has resulted in an incorrect price, we may cancel the affected order and refund the amount paid.
10. Digital Delivery
Digital products are generally delivered electronically to the email address supplied during checkout.
Delivery may include:
- Product keys
- License information
- Activation information
- Download instructions
- Installation instructions
- Other information necessary to use the purchased product
See our separate Delivery Policy for further information.
11. Activation
Some products require activation through a third-party publisher or activation system.
Licensify does not control third-party activation servers.
If you experience an activation problem, contact our support team before making repeated activation attempts where possible.
12. Customer Support
We provide reasonable support relating to eligible purchases.
We may request:
- Order number
- Purchase email
- Product details
- Error messages
- Screenshots
- Basic technical information
We will not ask you to send us your account password, complete payment-card number or security code.
13. Refunds and Consumer Rights
Refunds are governed by our Refund Policy.
Nothing in these Terms & Conditions is intended to exclude or restrict mandatory consumer rights.
Where applicable German or EU consumer law grants you a right or remedy, those rights continue to apply.
14. Prohibited Activities
You must not use our website or services for unlawful or fraudulent purposes.
You must not:
- Use stolen payment information
- Place fraudulent orders
- Submit false refund claims
- Abuse chargeback procedures
- Attempt to circumvent licensing controls
- Redistribute license information where prohibited
- Interfere with website security
- Attempt unauthorised access to our systems
- Use the website to facilitate unlawful activities
15. Fraud and Security Reviews
To protect customers and our business, orders may be reviewed for fraud, payment risk or security concerns.
This may result in a temporary delivery delay, a request for additional information, cancellation of an order or refund where appropriate.
16. Intellectual Property
The original content and materials created by Licensify for this website, including text, graphics, branding and website design, remain protected by applicable intellectual-property laws.
Third-party product names and trademarks belong to their respective owners.
17. Website Availability
We aim to keep our website available and operational, but we do not guarantee uninterrupted access.
Technical problems, maintenance, security incidents, hosting failures or circumstances outside our reasonable control may temporarily affect availability.
18. Liability
Nothing in these Terms & Conditions excludes or limits liability to the extent that such exclusion or limitation is prohibited by applicable law.
This includes mandatory consumer rights and liability that cannot legally be excluded.
To the extent permitted by applicable law, Licensify is not responsible for indirect losses caused by third-party services, publisher systems, publisher changes, incompatibility or events outside our reasonable control.
19. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on this page.
20. Governing Law
These Terms & Conditions are governed by the laws of Germany, subject to mandatory consumer-protection provisions that may apply to customers in other jurisdictions.
21. Contact
Licensify
Address: WEIMARISCHE STR. 7, 10715 BERLIN, GERMANY
Email: support@licensify.shop
Website: https://licensify.shop