Last updated: 18 September 2026
Licensify provides digital software products and license-related products through electronic delivery. Unless a product page specifically states otherwise, orders are not shipped as physical products.
1. Business Information
Licensify
Address: WEIMARISCHE STR. 7, 10715 BERLIN, GERMANY
Email: support@licensify.shop
Website: https://licensify.shop
2. Digital Delivery
Products purchased from Licensify are generally delivered electronically.
Depending on the product, your order may include:
- Software license or product key
- Activation information
- Download instructions
- Installation instructions
- Product documentation
- Other information required to access or activate the purchased product
3. Delivery Method
Your order will normally be delivered to the email address provided during checkout.
Where applicable, order information may also be made available through your Licensify customer account or order confirmation page.
Please ensure that the email address entered during checkout is accurate.
4. Delivery Time
Most orders are processed and delivered shortly after successful payment.
Under normal circumstances, customers should allow up to 30 minutes for digital delivery.
Some orders may require additional manual review or verification for security and fraud-prevention purposes. In such cases, delivery may take longer.
5. Order Verification
Licensify may review certain orders before delivery.
Verification may be required where an order presents unusual payment, security or fraud-prevention indicators.
During this process, we may:
- Temporarily delay delivery
- Request reasonable information to verify the order
- Cancel an order where it cannot be safely fulfilled
- Issue an applicable refund where an order is cancelled
For security reasons, we will never ask you to provide your full payment-card number, CVV/security code, account password or other sensitive credentials by email or customer support.
6. Delivery Email
After placing an order, please check the email address used during checkout, including:
- Inbox
- Spam or Junk folder
- Promotions folder
- Updates folder
- Other email filtering folders
Email delivery can occasionally be delayed by email providers or automated filtering systems.
7. If You Do Not Receive Your Order
If you have not received your order within the normal delivery period, please contact:
Please provide your:
- Order number
- Name
- Email address used at checkout
- Product purchased
We will check the order status and investigate the delivery issue.
8. Incorrect Email Address
Customers are responsible for entering a valid email address during checkout.
If you accidentally entered an incorrect email address, contact us as soon as possible.
After verifying the order, we may be able to resend the digital product information to the correct email address.
9. Physical Products
Unless expressly stated on the relevant product page, Licensify does not ship:
- CDs
- DVDs
- USB drives
- Physical software boxes
- Printed manuals
- Other physical media
Your purchase is digital and is normally delivered electronically.
10. Software Downloads
Some products require the software to be downloaded separately.
Where appropriate, Licensify may provide download instructions or direct customers to an official software publisher’s download source.
Third-party websites, download servers and activation systems are outside Licensify’s control and may have their own availability, requirements and terms.
11. Installation
Digital delivery does not necessarily mean that the software is automatically installed on your device.
Depending on the product, you may need to:
- Download the software.
- Install the software on a compatible device.
- Enter the supplied license or activation information.
- Complete any required activation or verification process.
Customers are responsible for ensuring that their device meets the product’s published system requirements.
12. Activation Issues
If you receive your order but cannot activate the product, contact us before submitting a refund request whenever possible.
Please provide the order number and, where available, a screenshot or exact wording of the activation error.
We will investigate the issue and provide reasonable assistance.
13. Compatibility
Delivery of a valid digital product does not guarantee compatibility with every device or operating system.
Before ordering, customers should verify the relevant:
- Operating system
- Software version
- Region
- Hardware requirements
- User/device limits
- Activation requirements
Product-specific compatibility information is provided on the relevant product page where available.
14. Duplicate Orders
If you accidentally place the same order more than once, contact us as soon as possible.
We will review the circumstances and may cancel and refund an undelivered duplicate order where appropriate and legally permitted.
15. Delivery Failures Caused by Third Parties
Licensify is not responsible for delivery delays caused solely by third-party systems outside our reasonable control, including email service interruptions, payment-provider delays, hosting incidents or publisher systems.
We will nevertheless make reasonable efforts to investigate and resolve delivery problems reported by customers.
16. Customer Support
For delivery-related questions or problems, contact:
Please include your order number so that we can locate your purchase and assist you efficiently.
17. Contact
Licensify
WEIMARISCHE STR. 7
10715 BERLIN
GERMANY
Email: support@licensify.shop
Website: https://licensify.shop