If there is a problem with your purchase, contact us with your order number and a description of the issue. We will review the product, delivery details and circumstances of your request.
Missing or incorrect products
If you receive the wrong item, cannot access the delivered product or believe it does not match the description, let us know. Where appropriate, we may offer assistance, a replacement or a refund. Do not post license keys or private order information publicly.
Digital products
Digital products may have specific cancellation and refund conditions, particularly after delivery or activation. Any product-specific conditions should be stated before purchase. Nothing in this policy removes cancellation rights or remedies that apply under consumer law.
Requesting a review
Use the Contact page and include your order number, the product name and relevant error information. We may ask for additional details to understand the issue. We will explain the outcome and any next steps using the email address associated with the order.
Approved refunds
When a refund is approved, it is normally returned through the original payment method. Processing time depends on the payment provider and your bank.