Refund Policy
Last updated: 18 September 2026
Licensify aims to provide reliable digital products and fair, transparent customer service.
Because our products are primarily delivered digitally, certain refund rules differ from those applicable to physical goods. This Refund Policy explains how we handle refund requests while respecting applicable German and European consumer-protection law.
Nothing in this policy is intended to exclude or restrict any mandatory consumer right.
1. Business Information
Licensify
Address: WEIMARISCHE STR. 7, 10715 BERLIN, GERMANY
Email: support@licensify.shop
Website: https://licensify.shop
2. Products Covered by This Policy
This policy applies to digital products sold through Licensify, including software licenses, product keys, activation information, download information and other electronically delivered products.
The specific characteristics and limitations of each product are described on its individual product page.
3. Refunds for Incorrect, Invalid or Defective Products
Please contact us if:
- The product supplied does not match the product you purchased.
- The license or activation information supplied is incorrect.
- A supplied key is invalid.
- A supplied license has already been activated when it should not have been.
- The product cannot reasonably be activated because of a problem with the supplied product or license.
- A material technical problem prevents you from using the purchased product despite following the provided instructions.
Where appropriate, we may first attempt to resolve the issue by providing technical assistance, corrected information or a replacement.
If the problem cannot reasonably be resolved, an applicable refund may be provided.
4. Digital Products and the Right of Withdrawal
For consumers in Germany and the European Union, statutory withdrawal rights may apply to online purchases.
For digital content that is not supplied on a physical medium, the withdrawal right can expire once delivery or performance begins when the statutory requirements have been fulfilled.
These requirements can include the consumer:
- expressly consenting to the supply of the digital content beginning before the withdrawal period has ended; and
- acknowledging that this consent results in the loss of the withdrawal right once performance begins.
The required confirmation of the contract and relevant information must also be provided where required by law.
Accordingly, Licensify does not automatically treat every digital purchase as non-refundable. Refund and withdrawal rights will be determined according to the circumstances of the order and applicable law.
5. Change-of-Mind Refunds
Where a statutory withdrawal right applies and has not validly expired, you may exercise that right in accordance with applicable law.
Where the withdrawal right has lawfully expired following the supply of digital content and the required consent and acknowledgement were obtained, a voluntary change-of-mind refund may not be available.
This does not affect statutory rights relating to defective, incorrect or non-conforming products.
6. Incorrect Product Selection
Customers are responsible for checking product details before purchasing.
A refund may not be available solely because a customer selected:
- The wrong software version
- The wrong regional edition
- An incompatible operating system
- An incompatible device
- An unsuitable product for their intended use
- An incorrect number of users or devices
Where reasonably possible, we will try to assist customers in identifying an appropriate alternative.
7. Activation Problems
If you experience an activation problem, please contact Licensify before submitting a refund request whenever possible.
Please provide:
- Your order number
- The email address used for purchase
- The product name
- The exact error message
- A screenshot, where available
- A description of the problem
This information allows us to determine whether the issue relates to the supplied product, the activation system, compatibility, or the customer’s device.
8. Publisher or Third-Party Service Changes
Some software products depend on third-party services, activation systems, servers or publisher infrastructure.
Publishers may change or discontinue services, features, activation methods or compatibility requirements.
Where a product was correctly supplied but a third-party service is subsequently changed or discontinued, refund eligibility will depend on the circumstances, the product terms and applicable consumer law.
9. Refund Request Procedure
To request a refund, email:
Please include:
Order number:
Purchase email:
Product purchased:
Reason for the request:
Description of the issue:
Screenshots or other relevant information may be included where they help us investigate the request.
10. Refund Processing
Where a refund is approved, we normally process it through the original payment method used for the purchase.
Licensify generally aims to initiate approved refunds within 5 business days.
The time required for the refund to appear in your bank account or card account may depend on your payment provider, bank or card issuer.
11. Fraudulent or Abusive Refund Requests
Licensify may investigate refund requests involving suspected:
- Payment fraud
- False claims
- Repeated refund abuse
- Unauthorised use of payment methods
- Misuse or redistribution of license information
- Fraudulent chargebacks
Nothing in this section limits legitimate consumer rights.
12. Chargebacks
If you experience a problem with an order, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.
Submitting a chargeback does not remove any statutory consumer rights, but Licensify may provide the relevant order and transaction information to the payment provider or financial institution handling the dispute.
13. Consumer Rights
This Refund Policy does not replace or restrict statutory consumer rights.
Where German or European consumer-protection law gives you a right to withdraw, repair, replacement, price reduction, refund or another legal remedy, those rights remain applicable.
14. Contact
For refund requests or questions regarding this policy:
Licensify
WEIMARISCHE STR. 7
10715 BERLIN
GERMANY
Email: support@licensify.shop
Website: https://licensify.shop