Last updated: 18 September 2026
Licensify (“Licensify”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, when it may be shared, how long it is retained, and the rights available to you under applicable data protection law, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
1. Data Controller
Licensify
Address: WEIMARISCHE STR. 7, 10715 BERLIN, GERMANY
Email: support@licensify.shop
Website: https://licensify.shop
Licensify is the data controller responsible for the personal data processed through this website, except where another provider independently acts as a data controller for its own services.
2. Personal Data We Collect
Depending on how you use our website, we may collect:
Information you provide
- Name
- Email address
- Billing and order information
- Product and license information
- Customer-service correspondence
- Information you provide when requesting technical assistance
- Screenshots or other files voluntarily submitted to support
Information collected automatically
When you use our website, technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Date and time of access
- Pages visited
- Referring website
- Website interactions
- Cookie and similar technology information
We seek to collect only information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How We Use Personal Data
We may process your personal data for the following purposes:
- Processing and fulfilling orders
- Delivering digital products and license information
- Managing payments
- Providing customer support
- Responding to enquiries
- Handling refunds and disputes
- Verifying transactions
- Preventing fraud and abuse
- Protecting the security of our website and services
- Maintaining accounting and business records
- Complying with legal obligations
- Improving our website and services
- Sending marketing communications where legally permitted and, where required, with your consent
We do not sell your personal data.
4. Legal Bases for Processing
Depending on the circumstances, we may process your personal data on the following legal bases under the GDPR:
Contract — Article 6(1)(b) GDPR
Processing may be necessary to fulfil your order, provide the purchased product, communicate with you about your purchase, or provide requested support.
Legal obligation — Article 6(1)(c) GDPR
We may process and retain information where necessary to comply with accounting, tax, consumer-protection, legal, regulatory or other obligations.
Legitimate interests — Article 6(1)(f) GDPR
We may process information where reasonably necessary for purposes such as fraud prevention, website security, protecting our business, handling enquiries, enforcing our terms, and improving our services.
Consent — Article 6(1)(a) GDPR
Where consent is required, we will request it before carrying out the relevant processing. You may withdraw consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
5. Payments
Payments may be processed through independent payment service providers.
Depending on the payment method you choose, your payment information may be handled directly by the relevant payment provider under that provider’s own privacy policy and terms.
We do not intentionally store complete payment-card information on our own systems where payment processing is handled directly by a third-party payment provider.
6. Service Providers
We may use third-party service providers to operate the website and fulfil orders, including providers responsible for:
- Website hosting
- Ecommerce functionality
- Payment processing
- Email delivery
- Customer support
- Fraud and security services
- Website analytics
- Technical infrastructure
Where a provider processes personal data on our behalf, we take appropriate steps to ensure that the processing is carried out in accordance with applicable data protection requirements.
7. Cookies
Our website may use cookies and similar technologies.
Some cookies are required for essential website functions such as:
- Shopping cart functionality
- Checkout
- Login or account functions
- Security
- Load balancing
Other cookies may be used for analytics, performance or marketing purposes.
Where required by applicable law, we will request consent before placing non-essential cookies.
You can manage cookies through your browser settings and any cookie-management tools provided on our website.
8. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Some information may need to be retained for longer periods because of legal, accounting, tax, consumer-protection, fraud-prevention or dispute-resolution requirements.
When personal data is no longer required, it will be deleted or otherwise handled in accordance with applicable law.
9. International Data Transfers
Some service providers we use may process personal data outside Germany or the European Economic Area.
Where personal data is transferred outside the EEA, we will take appropriate steps to ensure that the transfer is subject to safeguards required under applicable data protection law.
10. Your Rights Under the GDPR
Subject to applicable legal conditions, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of personal data
- Request restriction of processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with a competent data protection supervisory authority
To exercise your rights, contact:
We may request reasonable information to verify your identity before processing certain requests.
11. Right to Lodge a Complaint
You have the right to lodge a complaint with a competent data protection supervisory authority if you believe that your personal data has been processed unlawfully.
For matters concerning Licensify’s establishment in Germany, the competent German data protection authority may depend on the applicable circumstances and responsible jurisdiction.
12. Data Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
13. Third-Party Websites
Our website may contain links to third-party websites.
Those websites operate independently from Licensify and may have their own privacy policies and terms.
We are not responsible for the privacy practices of third-party websites.
14. Children’s Privacy
Our website is not directed toward children, and we do not knowingly collect children’s personal data for purposes prohibited by applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations or services.
The latest version will be published on this page.
16. Contact
For questions concerning this Privacy Policy or your personal data:
Licensify
Address: WEIMARISCHE STR. 7, 10715 BERLIN, GERMANY
Email: support@licensify.shop
Website: https://licensify.shop